Frequently Asked Questions (FAQ)
What is Urban Groove?
Urban Groove is your go-to online destination for trendy streetwear, accessories, and urban lifestyle essentials. We offer a curated collection of high-quality, stylish products designed to keep you looking and feeling your best.
How can I place an order?
Placing an order is simple! Browse our collection, select the items you want, choose your size and color (if applicable), and click "Add to Cart." Once you’re ready, proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard), PayPal, and other secure payment options displayed at checkout.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
How long will it take to receive my order?
Delivery times vary based on your location and the shipping method chosen. Standard domestic orders typically arrive within 7-10 business days, while international orders may take 10-14 business days. For more detailed information, please check our Shipping Policy.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress on our website or the carrier’s website.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, you can do so within 30 days of receiving your order, provided the item is in its original condition with tags intact. Please visit our Returns & Exchanges page for detailed instructions.
How do I contact customer service?
Our customer service team is here to help! You can reach out to us via email at support@urbangroove.us or use the contact form on our website. We aim to respond within 24-48 hours.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and special promotions. Sign up for our newsletter to stay updated on the latest offers, new arrivals, and exclusive deals.
How do I know what size to order?
We provide a detailed sizing guide on each product page to help you find the perfect fit. If you need additional assistance, please contact our customer support team.
Are your products sustainably made?
We are committed to sustainability and work with suppliers who share our values. We aim to offer high-quality products that are ethically produced and built to last. For more information, visit our Sustainability page.
Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes, but we’ll do our best to accommodate your request.